Good questions. We have not researched other client's speeds. To date there have been no adverse comments. We will try to see if we can get that information.
I believe that the client in question is using Filezilla, again I will verify that.
We just upgraded our service to 100/20 and it is testing out to be 80/15 (speedtest.net). I know that there are a lot of variables, but in general what upload speeds should we expect to be seeing with a client using FIllezilla?