Installation of edtFTPD blocks

Question

Hi,

The installation of edtFTPD blocks and did not response.
After pressing the cancel button, the message "Installation is not complete. Are you sure ..." occurs. When I confirm with Button "YES", the installation blocks anyway.

Here the last view lines of c:\temp\MSI1ae4c.LOG

Action 14:41:44: ProcessComponents. Updating component registration
Action 14:41:44: RemoveODBC. Removing ODBC components
Action 14:41:44: CreateFolders. Creating folders
Action 14:41:44: InstallFiles. Copying new files
Action 14:41:45: CreateShortcuts. Creating shortcuts
Action 14:41:45: WriteRegistryValues. Writing system registry values
Action 14:41:45: _2A7ECC2C_C34E_4C0F_9387_0F0DBF5E0251.install.

In this file are some error entries like this.

DEBUG: Error 2826:  Control Line1 on dialog WelcomeForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: WelcomeForm, Line1, to the right

Here the lines of c:\edtFTPD\install.log

14:41:52   Installation directory = C:\edtFTPD
14:41:52   Creating WMI management-scope
14:41:52   Creating WMI query "SELECT * FROM Win32_Account WHERE SID="S-1-5-18""
14:41:52   Creating WMI searcher
14:41:52   Fetching all results
14:41:52   Getting enumerator
14:41:52   Fetching first result

Note: On the System cygwin is installed.

Do you have any ideas?

Thanks, Ramses.

Answer 1

Hi Ramses

It looks like the installer is hanging while trying to retrieve the results of a WMI query (which is supposed to give the name of the Administrator account).

This could have something to do with WMI permissions. Is your machine on a domain or a peer-to-peer network? Does it have any unusual security restrictions? What account were you running the installation from?

- Hans (EDT Support)

Answer 2

HI

I am logged in as an Domain User, but this user is assigned to the local Administrators group. I do not have the Password of the user Administrator, so I have to install edtFTPD as Domain User.
I never had any problems installing software until now.

Which WMI permissions/namespace must be set for the installation of edtFTPD.

Thanks, Ramses.