Can download some files but not others

Question

I have a SFTP connection that I connect to no problem and I can download and upload multiple files with no problem.
However I get an errorcode-0 when trying to download another file.
I can log onto the FTP server using WinSCP and manually download all files with no problem.

I made the timeout 4 minutes and I could see the file listed in my local windows folder with a size of zero but then I get the error and the local file goes away.

Question 1 what is errorcode=0 mean?
Question 2 is the an event for timeout so I can add some code and eliminate that as a problem?

Or Any ideas why I can down load some files and not others.
The file sizes are about 243KB

thanks

Answer 1

Please enable logging at the All level, and send the zipped log file to support @ ourdomain.com along with your purchase reference.

Answer 2

The log indicates that the server closed the connection abruptly. It isn't clear why. The server logs may show why.

I also notice you are using 7.0. A lot has changed since that release, so I advise upgrading to 8.5.0, rebuilding and trying again.

Answer 3

the new control took care of the problem.

There I was blaming the people hosting the FTP server.