Complete FTP manager cannot be started (Urgent)

Question

Server Starting
2012-10-28 12:31:35,209 DEBUG EmailTrigger SendMessage thread finished
2012-10-28 12:31:35,209 ERROR ProcessTrigger [0:EMQSM] Error while queueing process New process - Adam
System.Data.StrongTypingException: The value for column 'ProcessPath' in table 'ProcessRule' is DBNull. ---> System.InvalidCastException: Unable to cast object of type 'System.DBNull' to type 'System.String'.
at EnterpriseDT.Net.FtpServer.Trigger.TriggerDataSet.ProcessRuleRow.get_ProcessPath()
--- End of inner exception stack trace ---
at EnterpriseDT.Net.FtpServer.Trigger.TriggerDataSet.ProcessRuleRow.get_ProcessPath()
at EnterpriseDT.Net.FtpServer.Trigger.ProcessTrigger.OnTriggerEvent(TriggerEvent eventInfo)
2012-10-28 12:45:44,817 DEBUG SFTPConnection [10] Sent SSH_MSG_USERAUTH_BANNER
2012-10-28 12:45:45,114 DEBUG SFTPConnection [10] PreProcessPacket pt=SSH_MSG_USERAUTH_REQUEST
2012-10-28 12:45:45,114 DEBUG SSHAuthService [10] ProcessPacket pt=SSH_MSG_USERAUTH_REQUEST
2012-10-28 12:45:45,114 DEBUG SSHAuthService [10] Auth request - user=root, service=ssh-connection, method=password
2012-10-28 12:45:45,114 DEBUG UserManager [10] GetSpecifiedUser: user=root
2012-10-28 12:45:45,114 INFO SSHAuthService [10] User root not found
2012-10-28 12:45:45,114 DEBUG SSHAuthService [10] Removed authentication method 'password'
2012-10-28 12:45:45,129 DEBUG SSHAuthService [10] Sent SSH_MSG_USERAUTH_FAILURE: methods=publickey,partial=False
2012-10-28 12:45:45,129 INFO SSHAuthService [10] User root failed to authenticate
2012-10-28 12:45:45,754 DEBUG SFTPConnection [10] PreProcessPacket pt=SSH_MSG_DISCONNECT
2012-10-28 12:45:45,754 DEBUG SFTPConnection [10] Errorcode=11, desc=Bye Bye
2012-10-28 12:45:45,754 DEBUG SFTPSession [10] setting state to Disconnected
2012-10-28 12:45:45,754 INFO SFTPConnection [10] Closing connection
2012-10-28 12:45:45,754 DEBUG UserSession [10] ReleaseResources()
2012-10-28 12:45:45,754 DEBUG UserSession [10] Cancelling login timeout for [10]
2012-10-28 12:45:45,754 DEBUG UserSession [10] Cancelling idle timeout for [10]
2012-10-28 12:45:45,754 INFO SFTPConnection [10] Connection closed
2012-10-28 12:45:45,754 DEBUG SFTPConnection [10] Socket closed

Answer 1

Actually, the error that's showing at the top of the log isn't related to your login-problems. The reason you can't log in is that you're trying to log in as 'root' and there's no user with that name. By default the administrator account is called 'admin'.

- Hans (EnterpriseDT)

Answer 2

When I started complete FTP manager locally. I got blew and timeout.

Reply: 220-Complete FTP Admin
Reply: 220-Complete FTP v5.1.1
Command:--->USER admin
Reply: 331 Password required for admin
Command:-------->PASS *****

Answer 3

So it just times out after that last line?

- Hans (EnterpriseDT)

Answer 4

So it just times out after that last line?

- Hans (EnterpriseDT)

Restart server/service will fix it for a while, then issue happens again after couples of hrs.

Answer 5

I suggest you restart the server and set the logging level to DEBUG. Next time it happens post the relevant lines of ServiceRecent.log. Have a look at the timestamps in the log-file and include only those relating to the failed manager login attempt.

- Hans (EnterpriseDT)

Answer 6

We highly recommend upgrading to the current version, 7.0.1.

You are using 5.1.1, and there have been many enhancements and fixes since then:

http://www.enterprisedt.com/products/co ... story.html