Set External IP for Passive

Question

I am trying to set the External IP for Passive Connections.  I have this field set on 3 other servers, and can't figure why in my 3rd server it's not editable.  It looks like it should be, but I cannot type or paste into the box.  Thanks in advance

Answer 1

This is a known bug which has now been fixed in the forthcoming new release which is due imminently. There is workaround which you can use as shown below:

Please do the following:

1. Close CompleteFTP Manager if it’s running.

2. Stop the CompleteFTP service.

3. Open a console as administrator.

4. Run the following command:      "C:\Program Files (x86)\Complete FTP\Server\cftpconfig.exe" /q "UPDATE [Site] SET [PASVIP]='XYZ.XYZ.XYZ.XYZ' WHERE [System]=0"
   
   where XYZ.XYZ.XYZ.XYZ is your external IP address.

5. Start the CompleteFTP service.

6. Open CompleteFTP Manager and verify that external IP address has been set.