FTP Error. com.enterprisedt.net.ftp.FTPException: 550

Question

Please help me to solve this issue which is urgent from our customer side.
Please see below logs for more detail

DEBUG [FTPControlSocket] 14 May 2020 16:14:40.929 : 234 AUTH command ok. Expecting TLS Negotiation.
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:40.930 : Starting SSL handshake on control socket
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:40.930 : Starting SSL handshake on control socket
DEBUG [SSLHandshake] 14 May 2020 16:14:41.195 : 3 certificates supplied.0 verified certificates.
DEBUG [SSLHandshake] 14 May 2020 16:14:41.195 : 3 certificates supplied.0 verified certificates.
DEBUG [SSLHandshake] 14 May 2020 16:14:41.195 : isVerified=false, acceptUnverified=true
DEBUG [SSLHandshake] 14 May 2020 16:14:41.195 : isVerified=false, acceptUnverified=true
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:41.469 : SSL handshake on control socket complete
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:41.469 : SSL handshake on control socket complete
DEBUG [FTPControlSocket] 14 May 2020 16:14:41.469 : ---> PBSZ 0
DEBUG [FTPControlSocket] 14 May 2020 16:14:41.469 : ---> PBSZ 0
DEBUG [FTPControlSocket] 14 May 2020 16:14:41.707 : 200 PBSZ command successful.
DEBUG [FTPControlSocket] 14 May 2020 16:14:41.707 : 200 PBSZ command successful.
DEBUG [FTPControlSocket] 14 May 2020 16:14:41.708 : ---> PROT P
DEBUG [FTPControlSocket] 14 May 2020 16:14:41.708 : ---> PROT P
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.313 : 200 PROT command successful.
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.313 : 200 PROT command successful.
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.313 : ---> USER martia
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.313 : ---> USER martia
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.536 : 331 Password required
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.536 : 331 Password required
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.536 : ---> PASS ********
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.536 : ---> PASS ********
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.752 : 230 User logged in.
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.752 : 230 User logged in.
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.752 : ---> TYPE I
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.752 : ---> TYPE I
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.970 : 200 Type set to I.
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.970 : 200 Type set to I.
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.971 : ---> SYST
DEBUG [FTPControlSocket] 14 May 2020 16:14:42.971 : ---> SYST
DEBUG [FTPControlSocket] 14 May 2020 16:14:43.177 : 215 Windows_NT
DEBUG [FTPControlSocket] 14 May 2020 16:14:43.177 : 215 Windows_NT
DEBUG [FTPFileFactory] 14 May 2020 16:14:43.178 : Selected Windows parser
DEBUG [FTPFileFactory] 14 May 2020 16:14:43.178 : Selected Windows parser
DEBUG [FTPClient] 14 May 2020 16:14:43.178 : Set new FTPFileFactory: com.enterprisedt.net.ftp.WindowsFileParser
DEBUG [FTPClient] 14 May 2020 16:14:43.178 : Set new FTPFileFactory: com.enterprisedt.net.ftp.WindowsFileParser
DEBUG [FTPControlSocket] 14 May 2020 16:14:43.297 : ---> CWD Z-GBS
DEBUG [FTPControlSocket] 14 May 2020 16:14:43.297 : ---> CWD Z-GBS
DEBUG [FTPControlSocket] 14 May 2020 16:14:43.527 : 250 CWD command successful.
DEBUG [FTPControlSocket] 14 May 2020 16:14:43.527 : 250 CWD command successful.
DEBUG [FTPControlSocket] 14 May 2020 16:14:43.604 : ---> RNFR test.xpitmp
DEBUG [FTPControlSocket] 14 May 2020 16:14:43.604 : ---> RNFR test.xpitmp
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.163 : 350 Requested file action pending further information.
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.163 : 350 Requested file action pending further information.
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.163 : ---> RNTO test.tst
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.163 : ---> RNTO test.tst
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.377 : 550
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.377 : 550
INFO [FTPControlSocket] 14 May 2020 16:14:44.377 : Expected reply code = [250]
INFO [FTPControlSocket] 14 May 2020 16:14:44.377 : Expected reply code = [250]
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.489 : ---> QUIT
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.489 : ---> QUIT
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.700 : 221 Goodbye.
DEBUG [FTPControlSocket] 14 May 2020 16:14:44.700 : 221 Goodbye.
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:44.700 : Sending SSL closure alert on control socket
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:44.700 : Sending SSL closure alert on control socket
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:44.701 : Waiting for SSL closure response on control socket
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:44.701 : Waiting for SSL closure response on control socket
WARN [SSLFTPControlSocket] 14 May 2020 16:14:44.701 : Error while awaiting closure confirmation: Short read
WARN [SSLFTPControlSocket] 14 May 2020 16:14:44.701 : Error while awaiting closure confirmation: Short read
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:44.701 : Closing socket on control socket
DEBUG [SSLFTPControlSocket] 14 May 2020 16:14:44.701 : Closing socket on control socket

Answer 1

Hi,

For some reason the rename operation is failing. Check the exact path of the file on the server. 550 errors are often given because of a non-existent file or because the file path is wrong. You also need to check that the user has the correct privileges for this path. A typing error in the file name can also lead to this error.

As you currently have a support agreement please open up a ticket on our support page which can be found here. Please upload the full debug log file (you can zip it up). 

Comments

Hi,
Thanks for the quick support i will share this information and let you know the result.