How to contact support

Customers and those trialing a product may open a support ticket. Before doing so, please check our support page, as your question may be answered there.

When contacting support with a problem, always include the following:

• your purchase reference
• a detailed explanation of the issue. If your description is vague, we'll have to reply to ask for more details, and that means resolving the issue will take longer.
• the relevant diagnostics files
• any relevant information or logging from a client application if it is having problems connecting. Ensure the maximum log level is being used.
• the version of CompleteFTP you are using, if that is not shown in the log file

Please include as much information as possible; it will save you the time that it takes us to ask for it.

Please check your spam folders for our replies if you haven't seen a reply from us within 24 hours.